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Privacy Policy

Effective Date: June 30, 2026

Valley Gero Psychiatry ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following information when you interact with our practice:
 

  • Name

  • Date of birth

  • Phone number

  • Email address

  • Mailing address

  • Insurance information

  • Emergency contact information

  • Medical and mental health information necessary for treatment

  • Information submitted through our website, patient portal, contact forms, or SMS communications

 
How We Use Your Information

We use your information to:
 

  • Schedule, confirm, or modify appointments

  • Provide psychiatric evaluation and treatment

  • Communicate regarding your care

  • Respond to inquiries

  • Send billing and account notifications

  • Comply with legal and regulatory requirements

  • Improve our services and website

 

SMS Communications

If you choose to receive text messages from Valley Gero Psychiatry, you may receive SMS messages regarding:
 

  • Appointment reminders

  • Appointment scheduling or changes

  • Office updates

  • Care coordination

  • Responses to questions you have initiated

 

Message frequency may vary.

Message and data rates may apply based on your mobile carrier.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact our office through our website.

 

Who We Share Information With

We do not sell, rent, or share your personal information for marketing purposes.
 

We may disclose your information only as permitted or required by law, including:
 

  • Healthcare providers involved in your care

  • Insurance companies for claims processing

  • HIPAA-compliant business associates who provide services on our behalf (such as secure communications or electronic medical record vendors)

  • Government agencies or legal authorities when required by law

 

SMS consent is not shared with third parties or affiliates for marketing purposes.

 

HIPAA Compliance

Protected Health Information (PHI) is handled in accordance with HIPAA and other applicable privacy laws. We maintain administrative, technical, and physical safeguards designed to protect your information.

Please note that while we take reasonable precautions to protect information transmitted electronically, standard SMS text messaging is not always a fully secure method of communication. Sensitive or urgent medical concerns should be communicated by telephone or through our secure patient portal when available.

 

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality and analyze website usage. These technologies do not collect Protected Health Information unless voluntarily provided by you.

 

Your Rights

Depending on applicable law, you may have the right to:
 

  • Request access to your health records

  • Request corrections to your information

  • Request restrictions on certain disclosures

  • Receive an accounting of disclosures as permitted by HIPAA

  • Request confidential communications

 

Please contact our office for questions regarding your privacy rights.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date.

 

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Valley Geropsychiatry
https://www.valleygeropsychiatry.com/

Tel (540) 266-3136

Address: 2130 Rosalind  Avenue Roanoke, Virginia 24014

Call: 540-266-3136

Fax: 540-266-3173

Privacy Policy

© 2023 by Valley Geropsychiatry

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